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This policy sets forth the accessibility guidelines, standards, rules, and regulations for Toyota Canada Inc. (TCI). This policy has been drafted in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and informs how TCI will identify, remove, and prevent barriers to increase accessibility for all people with disabilities, visible or invisible.
TCI is committed to establishing and adapting this Accessibility Policy for people with disabilities to align with our organization’s accessibility initiatives and Accessibility Plan, and to meet the requirements of the Accessibility for Ontarians with Disabilities Act (AODA), Regulation 191/11: Integrated Accessibility Standards (IASR), and the Ontario Human Rights Code.
This policy applies to all operations of TCI that have contact with or may interact with members of the public or other third parties who are in receipt of Toyota Canada’s goods or services, such as parts and vehicle customers, prospective customers, and visitors. This policy applies to associates, new hire candidates, and volunteers.
Toyota Canada Inc. is proud to be more than an automotive company; we are a mobility company, innovating the movement of people. Accessibility is about striving for comprehensive, inclusive solutions that result in class-leading outcomes through our people, spaces, and technology. We believe in a world where mobility for all means something different than mobility for many. Toyota is committed to actively reimagining accessibility by addressing barriers and pursuing innovative, equitable solutions that impact change within our organization and beyond.
All of our actions related to accessibility are guided by the principles of respect, equity, integration, and independence. TCI is committed to ensuring equal and inclusive access to all of our programs, services, information, and facilities.
This policy is guided by the following principles of access and inclusion:
Respect: all people deserve to be treated with respect, courtesy, and dignity. We respect and value the unique qualities of all individuals.
Equity: we strive to ensure people with disabilities are provided with equitable access, free from discrimination to our goods, services, facilities, and opportunities.
Integration: whenever possible, we strive to ensure that accessible options are available in the same manner or location as other options.
Independence: all people should have access to the autonomy of making their own choices and being responsible for themselves.
People with disabilities were consulted in the development of this policy using a focus group methodology. Their feedback, comments and recommendations have been incorporated.
TCI maintains an ongoing commitment to providing our associates, including those who develop our organization's policies and those who may provide goods, services,or facilities on behalf of TCI in Ontario, with the knowledge and tools needed to understand the vision of accessibility and inclusion within TCI as well as the applicable AODA requirements.
All associates, volunteers, TCI policy makers, and collaborative partners who provide goods, services, or facilities to TCI are provided with the necessary AODA training to ensure everyone is equipped with the knowledge to carry out their duties in alignment with this policy. Some individuals will also be provided with specific or additional training based on the duties and responsibilities assigned to them. All new associates are required to complete AODA training within the first 90 days of employment. Any updates to our accessibility policies or procedures are provided within refresher training. All records of training (including the dates of when training took place and number of individuals) are maintained and kept up to date.
Our AODA training includes, but is not limited to the following topics:
The AODA and the IASR, including requirements and policies related to the Customer Service Standards,
The Ontario Human Rights Code as it pertains to people with disabilities,
How to interact with and communicate with people with disabilities, including those who use equipment or assistive devices, or who may have a support person or service animal, and
What to do if a person with a disability has difficulty accessing our goods, services, or facilities.
TCI welcomes associates, customers or members of the public who use a variety of different supports to access our goods, services, or facilities.
Individuals using equipment or assistive devices are welcomed within our organization. For access to specific locations, please consider contacting us in advance using the Feedback section of this policy.
We welcome those who use a service animal. Service animals include those that have completed special training to support a person with their disability, who have documentation confirming the need from a regulated health professional, and who are easily identified through visuals such as a service animal harness or vest. Guide dogs are considered to be a type of service animal.
We welcome those who are accompanied by a support person to assist them with tasks related to their disability. TCI is committed to always directing communication to the person first, rather than their support person.
We are committed to being mindful and aware of any barriers within our environments which may be problematic for individuals using assistive devices, a support person, or a service animal.
Within all of our communications at TCI, we will strive to provide clear, concise materials which honour the principles of accessible communications, including plain language.
Accessible communication at TCI means that when communicating with people with disabilities we will:
Always take into consideration their disability and communication preferences,
Clearly communicate that alternate formats are available upon request,
Consult with the individual directly for any specific formatting requests,
Provide the information in a timely manner, and
If applicable, not charge people with disabilities any more than the regular cost charged to others.
Accessible communications include ensuring that information about TCI and its services, including safety information and communication support options, are clearly available to our associates and the public.
Websites owned and operated by TCI conform to the standards set by the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA.
For both planned or unexpected disruptions to services or facilities which associates or customers with disabilities may rely on, TCI will notify associates or customers as soon as possible. TCI will post a notice of the disruption which will include the reason for disruption, anticipated duration of the disruption and any alternatives if available.
At TCI we believe in the value of a diverse workforce and believe that our unique abilities as individuals is what makes us stronger as a team. At TCI, accessible employment begins with our recruitment, hiring and onboarding processes.
We are committed to:
Ensuring that all job postings include our statement of inclusion,
Informing applicants that accommodations can be made during the recruitment process,
Consulting with applicants about their specific needs related to recruitment accommodations,
Notifying successful applicants of our policies for accommodating employees with disabilities when making offers of employment,
Maintaining documented procedures for developing individual accommodations plans,
Notifying all of our associates of supports available to those with disabilities,
Consulting with our associates directly, on the specifics of their accommodation needs,
Ensuring that all information and communications needed to be successful in the role are provided to our associates in a format that meets the needs of their disability,
Providing customized emergency plans for associates with disabilities who may need assistance or accommodations during an emergency,
Updating customized emergency plans whenever associates move to a different location, during their general accommodations review, and whenever TCI reviews general emergency response policies,
Supporting associates who have been absent from work due to a disability with accommodations to return to work, and to maintain written procedures on how to do so, and
Taking into account the accessibility needs of our associates during performance management, career development and redeployment processes.
At TCI we are committed to the active identification, removal, and prevention of barriers within our built environments. We are committed to ongoing assessments, audits and upgrades to our current spaces and facilities, and where possible, we strive to go beyond minimum requirements.
From an AODA perspective, we ensure any newly developed or renovated space that is accessible to the public meets the applicable provisions as related to recreational trails, exterior paths of travel, accessible parking, service counters, queuing lines and waiting areas, in addition to outdoor eating areas.
When it comes to internal TCI spaces (not otherwise captured by the AODA Design of Public Spaces Standard), we strive to go beyond minimum accessibility provisions by adapting our design methods to those that seek solutions contributing to improved, meaningful access for all, including the application of universal design principles. We strive to:
Ensure people with disabilities can access spaces in the same way as others,
Create environments that are inclusive to the diverse abilities of our people, and
Take into account ease-of-use, social inclusion, and participation.
Feedback, including comments or considerations from those with lived experience, is highly valuable to TCI. We welcome feedback on this policy, Accessibility Plan, or any other accessibility-related questions or concerns, including accessible customer service-related matters.
To provide feedback or to request a copy of this policy or the Accessibility Plan in an alternate format, including with communications supports, please use the following contact options. We strive to provide a response within seven business days.
Addressed to: Manager, Administrative Support Services
Email TCIADMINTEAM@toyota.ca
Phone number 416- 431-8085
Mailing address 1 Toyota Place, Toronto, ON M1H 1H9
Upon request, TCI can make available its emergency procedures, plans or safety information applicable to people with disabilities. We are committed to ensuring and improving the availability of preventive and emergency maintenance and procedures and notifications of temporary disruptions. We also welcome feedback from those with lived experience throughout our organization, to ensure everyone feels safe and has access to their environments as needed.
This policy will be reviewed and updated every five years or sooner, if necessary to reflect changes in AODA regulations, organizational priorities or evolving best practices. All policies within TCI take into consideration associates and customers with disabilities and are founded on the principles of access and inclusion as described within this policy